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Help

Fraud and Scams

  • What can I do to protect myself from loan related fraud and scams?
  • What do I do if I think I've been the victim of fraud?
  • I have received a suspicious text message, email or phone call from the AA what should I do?
  • How can I learn more about recognising and avoiding scams and fraud?
  • What are the different types of scams?
  • What are money mule scams & how can I avoid them?
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Life events

  • Where can I get support if i'm struggling financially?
  • How can I find support from the local council?
  • How do I notify you of a bereavement?
  • Help with financial abuse
  • I am currently facing a difficult situation, how can I get extra support?
  • How can I register a power of attorney?

Security

  • What data do you access and how do you keep it safe?
  • How do I report unauthorised access to my account?
  • How are my savings protected?

Complaints

  • How do I raise a complaint?
  • What is your process for handling complaints?
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